01 Overview
RainLabs is an independent software project operated by its developer. It develops browser extensions, SaaS tools, and developer productivity software. This Privacy Policy may apply when you use the RainLabs website, browser extensions, web applications, SaaS tools, or related services (collectively, the "Services").
The features and data practices of each product may differ. Where a product provides an additional privacy notice, that notice should be read together with this policy.
If you use the RainLabs SEO Inspector Chrome extension, read the SEO Inspector Privacy Notice for details about webpage audits, local History, reports, accounts, and checkout.
02 Information We May Collect
The information RainLabs may collect depends on the product or feature you choose to use.
Information you provide
This may include:
- Your email address and account information.
- Support messages, feedback, and other communications.
- Information you voluntarily submit through forms or product features.
Usage and technical information
This may include:
- Browser type, device type, and approximate region.
- IP address where technically necessary to operate or secure a Service.
- Pages visited and product feature usage.
- Error logs, diagnostic data, and performance information.
RainLabs does not necessarily collect every category listed above in every product.
03 Browser Extension Permissions
Individual RainLabs browser extensions may request browser permissions necessary for their functionality. Depending on an extension's purpose, these could include access to the currently active page, local storage, selected websites, clipboard functionality, or browser tabs.
These are examples only and do not mean that every RainLabs extension requests or uses all of these permissions. Permissions should be requested only when necessary for a product feature. Each extension may have its own specific requirements, and you should review the permission notice shown by the Chrome Web Store or your browser before installation.
04 How We Use Information
RainLabs may use information to:
- Provide, operate, and maintain the Services.
- Authenticate users and maintain accounts.
- Provide requested product functionality.
- Improve performance, diagnose errors, and fix bugs.
- Protect the Services, detect abuse, and maintain security.
- Respond to support requests and feedback.
- Process subscriptions and maintain account status.
- Communicate important product, security, or service updates.
05 Payments
RainLabs may use third-party payment providers or Merchant of Record services, such as Paddle, to process purchases and subscriptions. RainLabs does not directly store full payment card details when payments are processed by an external payment provider.
A payment provider may process billing information, payment details, transaction information, and tax-related information according to its own terms and privacy policy. The provider used may vary by product or change over time.
06 Cookies and Analytics
The RainLabs website may use cookies or similar technologies that are essential to provide website or account functionality. RainLabs may use analytics technologies to understand website usage and improve the service. If non-essential technologies are introduced, RainLabs will provide any notice or choices required by applicable law.
07 Third-Party Services
RainLabs may rely on service providers for hosting, authentication, payments, email delivery, analytics, databases, error monitoring, and AI services. These providers may process information on RainLabs' behalf or as independent providers under their own terms and privacy policies. RainLabs aims to share only information reasonably needed for the relevant service.
08 AI Features
Some RainLabs products may use third-party AI providers to process user-submitted content when necessary to provide an AI-powered feature. The exact information sent, processing behavior, and available controls will depend on the individual product. Product-specific notices may provide additional details before you use such a feature.
09 Data Retention
RainLabs aims to retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, prevent abuse, and maintain security. Retention periods may vary based on the type of information, the product, and applicable requirements. Information may be deleted or anonymized when it is no longer reasonably needed.
10 Data Security
RainLabs uses reasonable technical and organizational measures intended to protect information against unauthorized access, loss, misuse, or alteration. The measures used may evolve with the nature and maturity of each product. No online service can guarantee absolute security, and you should use appropriate care when sharing information online.
11 International Users
RainLabs Services may be available internationally. Depending on where RainLabs and its service providers operate, information may be processed in countries different from your location. Those countries may have different data protection rules. Where required, appropriate measures will be used for international processing or transfers.
12 User Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of personal information, object to certain processing, or unsubscribe from optional communications. Rights may vary depending on your location and may be subject to legal exceptions.
To make a privacy request, contact RainLabs using the email address below. RainLabs may need to verify your request before responding.
13 Children's Privacy
RainLabs products are not intended for children under 13 unless a specific product explicitly states otherwise. RainLabs does not knowingly seek to collect personal information from children under 13. If you believe a child has provided personal information to RainLabs, please contact RainLabs so the situation can be reviewed and appropriate action taken.
14 Changes to This Privacy Policy
This Privacy Policy may be updated as RainLabs evolves, launches new products, or changes its practices. The latest revision date will be displayed at the top of this page. Where appropriate, material changes may also be communicated through the relevant Service.
15 Contact
Questions or requests about this Privacy Policy can be sent to hello@rainlabsapp.com.